News

  • Why you get so many repeat calls – and how to hit more ‘one and done’

    Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them.  About one-third of all customer issues need live help from a customer service pro, according to a recent study. So every third call, chat or so...
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  • Camei Tug of War Team Building Exercise

    What a beautiful day to drive to the beach and organized an exciting Tug of War for Camei teams.   The rules for Tug of War state there are two teams of six people each. After the referee counted one to three, the two teams struggled to pull the rope from the negative direction.    Tug of War is...
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  • Ways to tell stories that turn prospects into customers

    Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s busy prospects that may have short attention spans. Some salespeople mystify their audiences with annoying jargon or put them to sleep with endless visuals.   Compelling stories Compellin...
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  • How to respond to customer comments – no matter what they say!

      Customers have a lot to say – some good, some bad and some ugly. Are you prepared to respond?  Not only are customers posting what they think of companies, products and service more than ever. Other customers read what they have to say more than ever. As many as 93% of consumers say onlin...
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  • Are you maximizing your website? If not, here’s how

      Every company has a website. But some companies aren’t using their sites to maximize the customer experience. Do you? Customers will visit your site if you regularly make it more interesting. Improve your site, and they’ll interact with your company, its products, services and people. How...
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  • Customer loyalty depends on the answers to these 6 questions

      Customers have infinite options, so why should they continue to choose you? If they don’t know why they should stay loyal, they’re at risk to be snatched away. The key to keeping customers – and winning new customers – just might be helping them better understand why you’re right for them...
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  • 5 customer types come out of isolation: How to serve them

      Pandemic-induced isolation forced new buying habits. Here are the five new customer types that emerged – and how you want to serve them now.   Researchers at HUGE uncovered how the buying landscape changed through the last year. They looked into what customers experienced, felt and wanted...
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  • The No. 1 way customers want you to contact them

      Customers still want to call you. But when you want to tell them something, this is how they prefer you do it.   More than 70% of customers prefer companies use email to communicate with them, according to a recent Marketing Sherpa report. And the results ran the demographics gamut — emai...
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  • Why customers don’t ask for help when they should

      Remember that last disaster a customer brought to you? If only he’d asked for help sooner, you could’ve prevented it, right?! Here’s why customers don’t ask for help when they should – and how you can get them to speak up sooner.   You’d think customers would ask for help the moment they ...
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  • 4 email best practices to boost sales

      Email is the easiest way to stay in touch with customers. And if done right, it’s a valuable tool for selling more to customers. The key to increasing sales with email is to get time and tone right, according to recent research from Bluecore. “While brands have often glossed over this dec...
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  • The 11 best things to say to customers

      Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right. You have far more opportunities to say the right thing and create an outstanding experience. Even better, you can capitalize on those great conversations. Almost 75% of custom...
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  • 5 ways to turn website visitors into happy customers

    Most customer experiences start with an online visit. Is your website fit to turn visitors into happy customers? A visually appealing website isn’t enough to gain customers. Even an easy-to-navigate site can fall short at turning visitors into customers. The key: Get customers’ engaged in your ...
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