News

  • Emotive customer contact through all channels

      The classic repeat customer is extinct. No virus is to blame for it, though, just the wide-ranging possibilities of the World Wide Web. Consumers hop from one channel to another. They compare prices on the Internet, receive discount codes on their smartphones, get information on YouTube, ...
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  • What the post-pandemic customer experience looks like

      Challenge. Change. Continue. If you’re a customer service pro, that was the pandemic M.O. What’s next?   The Salesforce Fourth State of Service Report uncovered trends that emerged for customer experience and service professionals from the pandemic.   The experience is more important than...
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  • Why good isn’t good enough – and how to get better

      More than two-thirds of customers say their standards for the customer experience are higher than ever, according to research from Salesforce. They claim today’s experience often isn’t fast, personalized, streamlined or proactive enough for them.   Yep, you might have thought that somethi...
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  • 7 ways to turn a customer ‘no’ into a ‘yes’

    Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative answer personally and push to reverse it. In other words, they switch from being helpful salespeople to determined opponents, raising the resistance level of prospects.  Here a...
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  • How to write email that customers actually want to read

    Do customers read your email? Odds are they don’t, according to research. But here are ways to increase your odds.  Customers only open about a quarter of the business email they receive. So if you want to give customers information, discounts, updates or free stuff, only one in four bother to ...
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  • 5 Tips on Strengthening Customer Loyalty

      In a digitalized world of price comparisons and 24-hour delivery, where same-day delivery is taken for granted, and in a market where customers can choose which product they want to buy, it is becoming increasingly difficult to keep customers loyal in the long run. But customer loyalty is...
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  • Cradle to cradle – guiding principle for the circular economy

    The weaknesses in our economy have become clearer than ever during the pandemic: while Europeans are more aware of the environmental problems caused by packaging waste, especially plastic packaging, a lot of plastic in particular is still being used in Europe as part of efforts to prevent the sp...
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  • 5 tips for a healthy back at the point of sale

    While the general workplace problem is that people spend too much of their working day sitting down, the exact opposite is true for jobs at the point of sale (POS). People working there spend most of their time on their feet. Standing and short walking distances coupled with frequent changes of ...
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  • Happy International Women’s Day to all the powerful women

      It is hard to imagine a world without women. They play a significant role in our lives be it as mothers, sisters, daughters or friends. With ease, they manage both the home and their work life and never complain. They have not only enriched our lives with their presence but have also show...
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  • Key to Success: International Business and Trade

    In today’s business environment, keeping the business thriving and competing in the global arena are not easy tasks. The world is your market, and international business and trade is an exciting opportunity that makes it easier to enter this market. Whether you are a small enterprise or million d...
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  • Coronavirus protection products made by paper, office and stationery product manufacturers

    Manufacturers in the stationery industry are reacting creatively to the ongoing COVID-19 pandemic. This is by no means just a matter of face masks, with which paper manufacturers, for example, had already reacted quickly. The tried and tested business relating to the familiar office world has ch...
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  • Beautiful Voice, Ideal Prospect – Camei Annual Personnel Party and Singing Contest Finals

    With a beautiful voice looks to the ideal prospect. 2020 already came to the end, we open the warm arm to welcome the promising 2021. There was a happy day came with the happy new year, Camei Annual Personnel Party night which was held on 26th January 2021. It was a marvelous night for Camei gro...
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