News
-
4 top trends for the 2021 customer experience
We all hope most things look different in 2021 – and the customer experience is no different. Here’s where experts say the biggest changes will be – and how you can adapt. Customers will expect different kinds of experiences – distanced, efficient and personal, at least for some time, according ...Read more -
Strengthen customer loyalty with digital events
With curfews and restrictions on contact and travel, many planned events have been moved into the digital realm. The change of circumstances, however, has also seen a number of new events appear. Whether it is a video call with colleagues, online games evenings with friends or a training ...Read more -
5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are five ways they can come together to build it. It’s important to work together because customer loyalty is on the line every day. There are too many readily available options. Customers can swi...Read more -
Should your marketing message be clear or clever Here’s help
When you want customers to remember your message, should you be clever? Sure, clever ideas, jingles and catchphrases stick trigger customers’ emotions. But if the message across your customer experience is clear, it’s easy to remember. So what’s more effective? “Be both clever and c...Read more -
7 ways to show customers you really care
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care. Most organizations find it’s easier to teach employees the “hard sk...Read more -
How to manage customer expectations – even when they’re unreasonable
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy. You’re likely tempted to say no when customers ask for something that seems unreasonable or outside the scope of what you do. But consider this...Read more -
The one thing customers care more about than their problems
When customers have a problem, you’d think that would be the main thing they cared about. But new research suggests one thing is more important. The way they see it “Customers care more about how companies handle their problems than about the existence of the problems in the first ...Read more -
11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any time of the year – and especially after a year like the last one – is relevant to thank customers and send some gratis their way. But while our hearts and minds are on love – it is American He...Read more -
Camei Badminton Competition and Team Building
In order to enrich the company’s cultural and sports spirits, Camei launched a badminton team building activity at Quanzhou Olympic Stadium before the Labor Day holiday. Under the care and leadership of the company’s leaders, all senior executives actively participated in the event. A tw...Read more -
Retailers in the Era of Digital Darwinism
Despite the many disasters that have come with Covid-19, the pandemic also brought a much-needed boost to digitalisation across all industries. Home schooling has been prohibited since compulsory schooling became mandatory. Today, the educational system’s answer to the pandemic is home scho...Read more -
Emotive customer contact through all channels
The classic repeat customer is extinct. No virus is to blame for it, though, just the wide-ranging possibilities of the World Wide Web. Consumers hop from one channel to another. They compare prices on the Internet, receive discount codes on their smartphones, get information on YouTube, ...Read more -
What the post-pandemic customer experience looks like
Challenge. Change. Continue. If you’re a customer service pro, that was the pandemic M.O. What’s next? The Salesforce Fourth State of Service Report uncovered trends that emerged for customer experience and service professionals from the pandemic. The experience is more important than...Read more
