News
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How to deal with negative people
When you work with customers, you anticipate you’ll deal with a cranky one from time to time. But this year has generated a lot of negativities – and you likely face more crankiness than ever. So it’s more important than ever to be prepared to work with frustrated, negative customers. “Many of u...Read more -
3 ways to build customer trust in the new year
One more casualty of 2021: Customer trust. Customers don’t trust companies the way they used to. Here’s why it’s important to win back their trust – plus how to do it. It hurts to say, but customers aren’t optimistic their experience will be as good as you’ve made it in the past. Life in 2020 h...Read more -
Avoid 4 mistakes that cost you customers
Ever wonder why customers don’t come back after they were wooed by Sales and impressed by Service? You might have made one of these mistakes that cost companies customers every day. Many companies drive to gain customers and rush to satisfy them. Then sometimes they do nothing – and that’s when ...Read more -
Camei team-building mountain hiking trip
On November 20th, Camei Stationery organized an outdoor team building activities —Qingyuan Mountain hiking trip. On one hand, the team building allowed employees to relax and stretch their bodies, while on the other hand, it allowed employees to establish active communication and teamwork. The co...Read more -
The best and worst words to use with customers
Don’t say another word to customers until you read this: Researchers have found the best – and worst – language to use with customers. Turns out, some of the phrases you thought were vital to the customer experience can be overkill. On the other hand, customers love to hear some of the words yo...Read more -
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons. They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen. They’re usually the result of front-line pros being under-trained, over-str...Read more -
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected. Why do customers leave? If you know why customers leave, it’s much easier to win them back. Here are the top reasons w...Read more -
Opening cold calls with the right message: A key to prospecting
Ask any salesperson what part of selling they most dislike, and this will probably be their answer: cold-calling. No matter how capably trained they are to be consultative and customer-focused, some salespeople resist creating a pipeline of prospects receptive to cold calls. But that’s still an ...Read more -
Want to improve the customer experience? Act like a startup
Author Karen Lamb wrote, “A year from now, you will wish you had started today.” It’s a mindset the fastest-growing startups have taken toward the customer experience. And any organization that wants to improve the customer experience will want to take it up, too. If you’re thinking about revvi...Read more -
How to combine email and social media for better customer experiences
Most companies use email and social media to connect with customers. Combine the two, and you can maximize the customer experience. Consider how effective a dual-headed approach can be based on how much each one is used now, according to research from Social Media Today: 92% of online adults us...Read more -
Shattering the greatest sales myth of all time
Sales is a numbers game, or so the popular saying goes. If you just make enough calls, have enough meetings, and give enough presentations, you’ll succeed. Best of all, every “no” you hear brings you that much closer to a “yes.” Is this still believable? No indicator of sales success Th...Read more -
6 tips to follow before a negotiation begins
How can you expect to get to “yes” in negotiations if you haven’t gotten to “yes” with yourself prior to the negotiation? Saying “yes” to yourself with compassion has to come before negotiating with customers. Here are six tips that will help you get your negotiation off to a good start...Read more
