News
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When a customer rejects you: 6 steps to rebound
Rejection is a big part of every salesperson’s life. And salespeople who are rejected more than most tend to be more successful than most. They understand the risk-reward trade-off that rejection can bring, as well as the learning experience gained from rejection. Step back If you’re in a situ...Read more -
4 ways to find out what your customers want
Some businesses base their selling efforts on guesswork and intuition. But those who are the most successful develop in-depth knowledge about customers and tailor their selling efforts to address customers’ needs and goals. Understanding their needs Understanding what prospects need, disc...Read more -
Time to rock National Customer Service Week
Whether your customer experience professionals work on-site or remotely, it’s the time of year to celebrate them, your customers and all the great experiences. It’s almost National Customer Service Week – and we have plans for you. The annual celebration is the first full workweek of Octo...Read more -
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool. Understanding the prospect’s game Before sitting down with prospective customers, try to determine what game the customer is...Read more -
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there. Customers can become committed to products, services and companies on five different levels, according to new research from Rice University. A new s...Read more -
3 things customers need most from you now
Customer experience pros: Crank up the empathy! It’s one thing customers need more than ever from you now. About 75% of customers said they believe a company’s customer service should be more empathetic and responsive as a result of the pandemic. “What qualifies as great customer service is ch...Read more -
Why you get so many repeat calls – and how to hit more ‘one and done’
Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them. About one-third of all customer issues need live help from a customer service pro, according to a recent study. So every third call, chat or so...Read more -
Camei Tug of War Team Building Exercise
What a beautiful day to drive to the beach and organized an exciting Tug of War for Camei teams. The rules for Tug of War state there are two teams of six people each. After the referee counted one to three, the two teams struggled to pull the rope from the negative direction. Tug of War is...Read more -
Ways to tell stories that turn prospects into customers
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s busy prospects that may have short attention spans. Some salespeople mystify their audiences with annoying jargon or put them to sleep with endless visuals. Compelling stories Compellin...Read more -
How to respond to customer comments – no matter what they say!
Customers have a lot to say – some good, some bad and some ugly. Are you prepared to respond? Not only are customers posting what they think of companies, products and service more than ever. Other customers read what they have to say more than ever. As many as 93% of consumers say onlin...Read more -
Are you maximizing your website? If not, here’s how
Every company has a website. But some companies aren’t using their sites to maximize the customer experience. Do you? Customers will visit your site if you regularly make it more interesting. Improve your site, and they’ll interact with your company, its products, services and people. How...Read more -
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you? If they don’t know why they should stay loyal, they’re at risk to be snatched away. The key to keeping customers – and winning new customers – just might be helping them better understand why you’re right for them...Read more
